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Account Related FAQs

Managing your Stolo account is simple, but we know you might have a few questions. This guide answers the most common account-related queries from login issues to broker connections.

Account Creation​

How do I sign up on Stolo?​

You can sign up on Stolo using your email ID or mobile number directly on Stolo. Just click on "Sign Up", follow the prompts, and verify your details.

Can I use my mobile number or email ID to create an account?​

Yes, Stolo supports account creation using both email and mobile number. Just make sure you have access to either for verification.

I didn't receive a verification email/SMS. What should I do?​

Check your spam/junk folder in case the email landed there. If it's SMS, make sure Do Not Disturb (DND) isn't blocking service messages. You can also request a new OTP.

Login & Security​

I forgot my password, how do I reset it?

Click on "Forgot Password" on the login screen. You'll receive an email or SMS with a link to reset your password.

How can I change my password?

Login to Stolo using your registered email/ phone number, click on profile, click on change password as shown in the image. You will be able to change your password from this screen

Stolo Password change

Multiple Devices & Sessions​

Can I use my Stolo account on multiple devices?​

Yes, you can log in from any device. However, your session may expire automatically for security reasons after inactivity.

Is my data synced across devices?​

Yes, all your setups, charts, and preferences are synced to your Stolo account.

Closing Your Account​

How can I deactivate or delete my account?​

You can opt for deleting your account with us by writing to us at support@stolo.in with your registered email. Our team will process your request within 3-5 business days.

What happens to my data after account deletion?​

Please note that upon account deletion, your trading setups and preferences will be permanently deleted and this action is irreversible.